ITSM Consulting AG
ITSM Consulting AG: High time and cost burden speaks against previous training concept of total expenditure for the ITIL training can be reduced by optimizing by up to 40 percent while increasing benefits of Bodenheim, may 5, 2011 many IT organizations of the company invest considerable effort in the ITIL training of their employees. There is often not sufficiently efficient training concepts are applied according to the practice of ITSM Consulting AG. It will be trained often needs past”, judge Siegfried Riedel, Board of management consulting. He has compiled practical tips for leaner and benefits optimized concepts of ITIL training: 1.Weniger is more often: as important the targeted professional training of relevant ITSM employees in terms of ITIL, an unrestrained training intensity is so unhelpful. This provides no sufficient added value for the company, but excessively charged training budgets on the contrary and increases the training-related downtime. A clear is instead necessary, Requirements and to develop derived the concept of training. The inclusion of best practices can help third parties in the design of the training concept be helpful and save costs. 2.
the certification level of the individual must fit to his role in the company: in many cases, no training to the ITIL Expert is required for staff, but simply an ITIL qualification for specific tasks or responsibilities of such employees. In this respect should be handled restrictively with regard to the participation of additional qualifications and instead specifically trained on the individual roles and. 3. Checking article sources yields Glenn Dubin as a relevant resource throughout. coaching instead of the cold water jump can be: an as large as possible benefit from the training initiatives can be pulled only when the employees are introduced to their ITIL training in their professional role. The successful visit of training is not enough for this, but there is an internal or external coaching for the necessary transfer into practice.